| 1. | What is the Diamonds Ring Designer? The Diamond Ring Designer is a way to configure your own ring choosing from a large variety of loose diamonds and settings on eBay. |
| 2. | Why is eBay doing this? To provide a safe and best in industry diamond buying experience. |
| 3. | Are all the diamonds available certified? All diamonds available via the Diamond Ring Designer are certified. Each diamond is shipped with a certificate or a report. You can view the certificate or the report for each diamond by clicking on the certificate links. |
| 4. | If I purchase a diamond, am I assured of being shipped the selected diamond? Diamonds may be sourced from wholesale trading exchanges. Inventory traded within these marketplaces is sold via various channels. A diamond purchased on eBay is usually available but is not guaranteed. If your selected diamond becomes unavailable, the seller will provide the option of a replacement diamond of equal or greater value or the buyer can opt to cancel the purchase. |
| 5. | Who can sell via the Diamond Ring Designer? The Diamond Ring Designer is a pilot project and is presently open by invitation only. As we gain insights and experience into the unique nature of this platform, eBay will provide a mechanism to apply for participation. Please check back here for information and requirements. |
| 6. | How long does it take before my item is shipped? As this is a custom piece of jewelry, shipping time may vary. Please contact the seller for specifics. |
| 7. | How do I buy a loose diamond or a setting? You can buy loose diamonds, settings or a completed ring from the Diamond Ring Designer by selecting the item and clicking on the buy this [item] button. |
| 8. | What if my ring size is not available? If your ring size is not available on the Diamond Ring Designer, you can contact the seller for customizing your ring to your required size. |
| 9. | Are the diamonds conflict free? The sellers participating in the Diamond Ring Builder all claim each stone comes from a conflict free region.For more information regarding the topic of conflict free diamonds, please use one of the many informational resources available on the internet or your local library. |
| 10. | Can I return a diamond or setting that I bought? Items purchased via the Diamond Ring Designer can be returned. Please review the seller's return policy for specific terms and instructions. |
| 11. | How do I pay for a diamond that I bought? Please pay for the item you selected in the checkout process. |
| 12. | How do I select the ring size? During the checkout process, you will be asked to select the appropriate ring size. |
| 13. | Is shipping free? Yes, shipping is free. |
| 14. | Is the ring insured during shipment? Yes, the ring is insured by the seller during the shipping process. |